Softshoot.ca

[Razman1010]

Okay so where do i start.. I ordered a sniper rifle on September 11th. At the time there was no information about the shipping being delayed 20 days, but I figured I'd send them an email after a week had gone by,after some time I had them reply back explaining that it was a 20 business day shipping due to high orders. Well after 20 days I have received no emails or no tracking number.

(My original email)

I have made 2 attempt to contact your store with no reply.. the payment for
the rifle was received on 9/11/09..I understand sometimes delivery can be
slow.. but could you supply a tracking number or carrier information as to
see if the rifle is in transit?

Thank you

Randy Ravary

(reply)
Bonjour Randy,

Sorry for the time of my answer, I was out of the office for the last few
days!
You should know, because of the high volume of sales, we ask a delay of 20
business days for every orders we received, stock or not! Shortly you will
receive a tracking number to follow your new baby via Canada Post!



If there is anything that we can help you with, let us know. Thank you very
much and looking forward to your reply.



Regards

Christian and Jay
shootSOFT
(this was september 24th)

Monday October 12th is a holiday here so nothing by then either. So the 13th would make it like 21 days and still no tracking number. The worst part is that they are only 1.5 hours away from me.

[Razman1010]

Quick update

Contacted my bank as I still have received no information from softshoot and item is way overdue. Purchase was refunded from Bank. and sellers has 30 days to prove item was delivered which it hasn't. if anyone is have issues with softshoot i recommmend contacting your bank as soon as possible.. I wouldn't recommend softshoot to anyone!

Randy Ravary

[Razman1010]

New Update:

The real airsoft store
------------------------------------------------------
Order Number: 2311
Detailed Invoice: http://www.shootsoft.ca/clearsoft/ac...?order_id=2311
Date Ordered: Friday 11 September, 2009

The comments for your order are

le client a placé ca commande en litige... ne pas livrer!

christian



Your order has been updated to the following status.

New status: cancel


09/11/2009 Processing payment received from paypal, christian
10/19/2009 cancel le client a placé ca commande en litige... ne pas livrer!

christian(LeGros)

Okay now this is after I called my credit card company a reported that they charged my credit card and had still not received the merchandise. So they refunded my money to the credit card and and would do it permanently after 30 days if softshoot could not provide proof of delivered merchandise. So instead of shipping the product and getting his money he cancels the order so now the refund is permanent. And he actually cancels the order on the 19 th of October which is 26 business days after I placed the order. So obviously it wasn't even close to being shipped. Do not I repeat do not order from this company

[Razman1010]

New update!!!

Here is the type of business these guys run!! They screwed up, wasn't me selling their product. Then they blacklist you because you contacted your credit card company to alert them of shoftshoot business practices.

09/11/2009 Processing payment received from paypal, christian
10/19/2009 cancel le client a placé ca commande en litige... ne pas livrer!

christian
10/23/2009 cancel BLACK LIST!!!!

client propage un mauvais nom sur les forum de discutions
english (customer propagates a bad name on the forum of discussed)

christian


So those of you that read this please keep all this in mind. And thank god Im blacklisted from ordering from them..lol

[Razman1010]

Please keep in mind LeGROS has not replied. As he knows full well he was in the wrong. Im done with the thread now but I hope to have saved someone from ordering from an online retailer that has no idea how to do business..