Airsoft Canada - View Single Post

SurplusIG · August 16th, 2009, 12:55

I'd like to elucidate the situation at hand: the spring is an ICS MC-39 M-120 spring, not a no-brand. As I've mentioned in a PM, perhaps you haven't installed it properly in which case you are always welcome back to the store and one our two very knowledgeable gunsmiths will fix it for you. If the spring is in fact defective then I apologize for the inconvenience, we cannot inspect every single spring that we receive and I will exchange it for a working one. You did not buy it from our site, you bought it from our store and we guarantee all of our products; just come back and explain the situation... that's all it takes.

Secondly, sometimes in overseas shipments things get broken, so if you would of returned your broken high capacity speed loader that you bought for 20$ we would of exchanged it for a non broken one no questions asked !!

Our service is second to none, although sometimes you may find things less expensive on the internet, retail stores have many more expenses (and advantages) for which the customers incur the cost of having things readily available to their disposition. Most of our prices are either the same or close to the prices found on major Canadian airsoft websites anyway.

Airsoft is a delicate sport, sometimes things go wrong and for that reason we have not one but TWO gunsmiths available for all repairs and maintenance. Please come visit us this weekend and we will assist you hands-on and make sure that you are aware of why the spring is not in tact. There is absolutely no reason for blasting our business reputation on the internet over a spring that you haven't brought back for inspection.

In addition, allow me to post a reference from where I get my springs: http://www.mach1airsoft.com/web/cata...om&id=94&cat=4 this link is under the ICS PARTS AND ACCESSORIES. Furthermore, you would pay the same amount shipped and taxed to your door as you paid at the store for this spring; I didn't even charge you tax on this purchase which I have to pay myself.

Please, do not be disappointed at our service, we do the best we can you just have to take advantage of our service more than you are doing at the present time.

Thank you for your cooperation,

August 16th, 2009, 12:55	#9
SurplusIG Trader rating Join Date: Feb 2008 Location: Montréal, QC	I'd like to elucidate the situation at hand: the spring is an ICS MC-39 M-120 spring, not a no-brand. As I've mentioned in a PM, perhaps you haven't installed it properly in which case you are always welcome back to the store and one our two very knowledgeable gunsmiths will fix it for you. If the spring is in fact defective then I apologize for the inconvenience, we cannot inspect every single spring that we receive and I will exchange it for a working one. You did not buy it from our site, you bought it from our store and we guarantee all of our products; just come back and explain the situation... that's all it takes. Secondly, sometimes in overseas shipments things get broken, so if you would of returned your broken high capacity speed loader that you bought for 20$ we would of exchanged it for a non broken one no questions asked !! Our service is second to none, although sometimes you may find things less expensive on the internet, retail stores have many more expenses (and advantages) for which the customers incur the cost of having things readily available to their disposition. Most of our prices are either the same or close to the prices found on major Canadian airsoft websites anyway. Airsoft is a delicate sport, sometimes things go wrong and for that reason we have not one but TWO gunsmiths available for all repairs and maintenance. Please come visit us this weekend and we will assist you hands-on and make sure that you are aware of why the spring is not in tact. There is absolutely no reason for blasting our business reputation on the internet over a spring that you haven't brought back for inspection. In addition, allow me to post a reference from where I get my springs: http://www.mach1airsoft.com/web/cata...om&id=94&cat=4 this link is under the ICS PARTS AND ACCESSORIES. Furthermore, you would pay the same amount shipped and taxed to your door as you paid at the store for this spring; I didn't even charge you tax on this purchase which I have to pay myself. Please, do not be disappointed at our service, we do the best we can you just have to take advantage of our service more than you are doing at the present time. Thank you for your cooperation, Last edited by SurplusIG; August 16th, 2009 at 13:29..