me and my team have probably put in about 8k worth of purchases at hero in the last 3 years without issue. I'd say you can order with confidence.
We had issues that were not really issues... I ordered a bunch of stuff, they called me right away saying one item was out of stock, and if I would like to hold the order, replace the item with something similar or pull that item out of the order.
on 2 other orders, 2 different teammates ordered vests that didn't fit, one sold it to someone, the other called and asked what the options were, they were quick to accommodate by sending a better fitting vest and discuss options for return/exchange, but he ended up selling that one locally as well.
I've been in the store once on my way through, didn't have an issue.
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I futz with V2s, V3s and V6s. I could be wrong... but probably, most likely not, as far as I know.
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