Airsoft Canada - View Single Post - Imperial Airsoft- horrible experience

IggysPiggy · May 16th, 2013, 10:11

Basically it was a joke from the beginning I am tempted to post all the corresponding emails as well but for now a brief over view.

Ordered 1200+ in FCC parts was told would ship next day after payment, paid didn't hear from them again for two weeks. Nothing was shipped excuses were made I took it well as issues happen and i had time for product.

Parts are shipped, get box no motor, email company oh yeah motor appeared damage so we sent it back to supplier, oh and it was our last one. Ok fine thanks for inspecting but where is the heads up, a little communication is warranted. I was told it was on order and they were waiting for FCC to ship and they'd have em in a couple weeks. Two weeks go by no update so I called. Was told the person would take a look took my name and number and said they'd call back in an hour. Never heard back from them, ok I'm patient so give em two days, nothing at all call back a second time was put on hold for 15-20 min then again told I would be contacted shortly, again never a call.

I finally emailed THREE more times finally response was well have it in a month, month rolls by nothing so I give it a week then contact them by email. Waited another week just to be told that FCC is the issue and they have no stock. So I call FCC and low and behold yes we have stock no shortage of motors.

Ok I don't like being lied to, that pisses me off so again I email two more times over a week period nothing. Finally get an email telling me they just received them in the morning and they would be shipping them out ASAP, so I ask for tracking once shipped. Again another week goes by nothing so again I email. I get a response again almost a week later after multiple emails. Now what do I get told yet again oh yes we just received the motors this morning. We will ship out express right away if you re confirm your address, so I do and ask for a tracking number once shipped.

So another week and abit I email where's package where's tracking, again several more days before a response of we shipped purolator they say they've tried to deliver several times.

Now I'm off wrk right now, home all day every day for the last almost three weeks but no package so I have a contact at purolator look into it.

Imperial didn't bother adding a contact number and when purolator contacted them for my phone number, that again I provided them, they gave them The wrong number. So if anyone ships purolator you will know that they hold a package for five days before returning it to sender, thank fully my contact in puro managed to flag the parcel before it got to far and returned to me.

So all said and done I finally got my part today after placing order early January.

Lesson is I will never buy from them again and am appalled by there lack of customer service and there lack of any care or concern for me as well. I'm easy going I understand issues but be upfront and honest, return phone calls and emails.

May 16th, 2013, 10:11	#1
IggysPiggy Trader rating Join Date: Sep 2007	Imperial Airsoft- horrible experience Basically it was a joke from the beginning I am tempted to post all the corresponding emails as well but for now a brief over view. Ordered 1200+ in FCC parts was told would ship next day after payment, paid didn't hear from them again for two weeks. Nothing was shipped excuses were made I took it well as issues happen and i had time for product. Parts are shipped, get box no motor, email company oh yeah motor appeared damage so we sent it back to supplier, oh and it was our last one. Ok fine thanks for inspecting but where is the heads up, a little communication is warranted. I was told it was on order and they were waiting for FCC to ship and they'd have em in a couple weeks. Two weeks go by no update so I called. Was told the person would take a look took my name and number and said they'd call back in an hour. Never heard back from them, ok I'm patient so give em two days, nothing at all call back a second time was put on hold for 15-20 min then again told I would be contacted shortly, again never a call. I finally emailed THREE more times finally response was well have it in a month, month rolls by nothing so I give it a week then contact them by email. Waited another week just to be told that FCC is the issue and they have no stock. So I call FCC and low and behold yes we have stock no shortage of motors. Ok I don't like being lied to, that pisses me off so again I email two more times over a week period nothing. Finally get an email telling me they just received them in the morning and they would be shipping them out ASAP, so I ask for tracking once shipped. Again another week goes by nothing so again I email. I get a response again almost a week later after multiple emails. Now what do I get told yet again oh yes we just received the motors this morning. We will ship out express right away if you re confirm your address, so I do and ask for a tracking number once shipped. So another week and abit I email where's package where's tracking, again several more days before a response of we shipped purolator they say they've tried to deliver several times. Now I'm off wrk right now, home all day every day for the last almost three weeks but no package so I have a contact at purolator look into it. Imperial didn't bother adding a contact number and when purolator contacted them for my phone number, that again I provided them, they gave them The wrong number. So if anyone ships purolator you will know that they hold a package for five days before returning it to sender, thank fully my contact in puro managed to flag the parcel before it got to far and returned to me. So all said and done I finally got my part today after placing order early January. Lesson is I will never buy from them again and am appalled by there lack of customer service and there lack of any care or concern for me as well. I'm easy going I understand issues but be upfront and honest, return phone calls and emails.