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Conker,
Did you happen to get the agent's name or badge number? I would recommend you file a complaint with her superior. "Mistakes" like this shouldn't be swept under the rug. They should be taken care of immediately. The only way this will happen, is if the incident is reported to a superior for corrective action. She isn't going to report her own "Oops" on the job.
We order equipment in from the US all the time, if something like this happened with any of our electronics orders... I would be contacting said agent's superior for an earful.
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