Airsoft QC
 

Here is another review. Purchased from this company twice now and Martin has always been super. Very professional and customer focus. I will definitely continue buying from Airsoft qc. The prices for metal bodies are very competitive.

Thanks you

Looks good, some translation work to do though. Still manged to look my way through their selection.

I found out about this place threw a local paintball retailer in Montreal (thanks Nick). I decided to drive by with my son and check Airsoft QC out. I found that the owner (Martin) was very knowledgeable on his products and the staff looks very friendly. If I knew about this place I would have got all my stuff from him. Great service and friendly advice. I am highly recommending them and planning on doing more business in the near future with them. Thank you Airsoft QC !!!!

you are welcome Mitso (PS my real name is Nick)...yes they are a great place to pic up your airsoft needs from them. i personally have gotten my ARES M4 RAS 2 and all my mags...quite pleased

Actually, no - they aren't. I've sent over 2,000$ his way between myself and customers. Recently, he's been treating his customers with disrespect after serving me with a fake smile for a few months now.
Not only did he threaten a friend of mine by wanting to bring him to court because he simply asked if he could return something, but by personal experiance - sending unprofessional hate mail to me because I didn't pick up 30$ worth of mags I said I MIGHT get.
He won't be seeing from me or my fellow friends when it comes down to a transaction for more than 20$ now.

And Nick thinks so too. He just wants to be polite.

Wow, I didnt even know this place existed! So much amazing product and stock levels. One thing though... Do I have to pay in French?

Yup, French dollar is the only currency accepted

This belongs in the "You face palm you lose" thread.

Common... who would ever be serious about that?

You have quite the ax to grind with this store it seems?

Starting up a thread about how your friends were treated badly, jumping into other threads and directly contradicting what other members have posted,

I'm just not sure if you can be considered a reliable source.

About Caspian's issue:

There definitely seem to be something going on there, now the question is what and why. Very few details were provided.

Personally I won't take them into account for now as most people's experience was like mine, good, but maybe we should keep a ear and an eye opened.

Caspian, in the meantime if you want to provide full details/explanation in as objectively as possible, I'm sure a lot here would like to know more.

I bought and paid for a body from them. I was told I'd have it within 10 days (end of april) before I purchased it.

A week later, I check to confirm if it's going to be as planned. I'm told no, there's a delay and I can change it for another item... so I change it for another similar body of the same value.

A week later I email, no answer. A couple days later, I ask again and I'm told I have to pay for my body? (WTF? I paid already?) I say I've paid already, and I'd like to know where is my body, and it keeps going like that for about a month... I'm not abe to get any answer. Early june, I finally understand that he somehow canceled my order (without refunding or noticing me) at some point. I tell him I DID pay, and give him the date and receipt number on PayPal so he can check... and he acknowledges.

The body finally comes in at his store two days before the CP strike, during which he didn't ship my order. When the strike gets official, and he offers me either a refund, or that I pay an additionnal fee to have it shipped UPS. I decided to pick it up as I was near the store during the weekend, but after all the trouble and waiting, good customer service would have been that he takes care of the additional fee for UPS and ships it... over two months wait for something advertised as 10 days, ffs.

So... I did have trouble too, Caspian isn't the only one.



That being said, if I need something else he has, I will give him a second chance as I understand this got clusterfucked with the strike, product availability and all.

I've got a few PM's about other customers from his store that he has given an attitude to. In order for people to truly understand, I will share a few stores with you all;

First and foremost - why the owner has been very unprofessional to his customers lately, to my friends, and my friends.
I usually go by his store every once and a while to pick up some things(mags, silencers, etc). One day, I decide I would like to purchase a pair of tan goggles from his store. I send him a message asking him if he could order it for me, he agrees but tells me he has a pair of black in stock. A few minutes later, scrolling through his wares, I notice a black facemask I would like to purchase as well. The total order came out to something of around 60$ - not much.
I send him a message asking him if I could order the mask, and taken from my hotmail - this is what he replies with; "Sorry I can’t, still have emags here you did not take, Business is business,".
A few weeks prior to this, I purchased a pack of 6 e-mags from him. There were three left, and I said that I might come pick them up later on. I never told him to put the mags aside for me.
After I send him a letter on how I don't understand the situation - not ordering me two small items because I didn't come pick up 30$ worth of mags I never put aside, he replies with this; "
Look, it’s very easy, we are store and we sell, we get orders everyday with people who pays up front, we can’t just order this and that........ Try calling any store and ask to order stuff, it’s like that, no..?!?!".

He basically told me to pay first before I got the item, and that EVERY OTHER STORE is like his. I told him that if he didn't trust me, we shouldn't do business anymore and explained that the guys from SurplusIG ordered a 500$ order from me without me paying first(I didn't have the money with me since I was getting paid the next week when the items should have came in). They only let me pay when the item came in. He was willing to loose a valuable customer with many contacts that's given him a hefty amount of cash in his pocket because I didn't buy the three magazines.

Secondly - I decide to go with Nick and two other friends that are interested in playing Airsoft a few weeks after. I'm a forgiving person and decided to put the issue behind us. As we walk in, I am not greeted with a "Hello," but rather with a "I'm busy". Both of my friends were willing to pick up an order that would succumb to 1,300$ combined. After one of my friends asked if he could see a gun that he was interested in for himself, he raises his voice and says "Don't touch anything. It's for a client". My friend hands the gun back to him ans whispers to me; "I don't want to give this guy my business". Around an hour later of trying to convince my friend to get an AEG instead of a GBBR, I walk out with a bag of 70$ worth of miscellaneous Airsoft stuff. Martin usually gives my friends and I a little discount since we pay cash, but in this case, he charges us with the full price. As I walk out, I am not even saluted with a "Goodbye, come again!" - just utter silence.

Thirdly - I send a good friend of mine over to AirsoftQC because he wanted to purchase a sniper. I called up the owner to ask if he could put the gun aside for him, and as I was about to say "Thanks man" he replies with; "You know I wont give him a discount. C'est fini des affaires comme sa." Instead of arguing, I simply hang up the phone.
My friend buys the sniper the next day and brings it over to my place. All we did was simply open the box(we didn't even touch the thing) and close it back neatly. My friend calls me up that night and says he needs the money to pay off some dues and if he could exchange it for me. My friend is a little shy and was afraid to get a bad response from the owner. I told him to call up the owner and be respectful towards the situation.
My friend calls me back later on explaining that the owner wanted to take him to court because he responded with a "Why?" when the owner said "No" to the return. From his words to my memory to this keyboard, my friend said; "If he would have just said it nicely, I would have felt much better other than getting yelled at for no reason."

I have more stories from other customers, but I'll keep those to myself.

He actually doesn't have much in stock, on his website he lists what is available from his providers and not what he has in stock. When is says "rupture de stock" it means his providers are out of stock. With that said, he usually gets stuff pretty fast when you order and will keep you up to date on the status of your order by email.

More than half of the guns on his wall are his friends.
Masada, AK47 PMC, SMG, Type 97, HK416 and two other guns are his friends and his that are not for sale.

I understand where you came from;

Not wanting to accept a return for whatever the reason, if the item is in good condition, is a really bad business practice.

About the discount thing, I don't see a big negative point here, as it's up to him. Then again, maybe he could have shown more respect though.

Concerning the ordering of items: this is kind of a grey area to me about customer service. You own a shop that doesn't do a shitload of business, margins on hi-priced items is low. You don't want to stock a lot of them but still want to offer good choices to your customers, so you list them on your website for them to order. If a customer wants item "x" he order it on the website, thus pay for it, then you do whatever is needed to have it shipped to him, everybody is happy. When customer wants you to order item "y" before actually paying for it, for him, you have choice to make obviously: you either do it, and thrust the customer to buy the item, accepting the risk of staying stuck with the item inducing loss of profits if he change his mind, or you just don't do it and ask the customer to oay upfront.

I'm pretty sure this is what hapened, or something close to this; now, who's at fault? The customer for asking the seller to buy an item and then pay for it? Or the seller for refusing to do so because he don't want to risk loosing money in the end, considering he might not be getting any request for that item in a potetially long time?

Personally I think both are in their rights. But in a situation like this, if the customer gets a no, I think he should just understand it's not a store policy to do so and go shop elsewhere for this item. As for the seller, he has some kind of "obligation" to refuse the request respectfully or offer some alternative, at least that's what every customer would expect.

Now if the problem is one of attitude, that's a different matter than being a crook or anything...

My 2cents from that story, it probably don't account for everything and I surely can't claim fully understanding the issue, but take what you will!

Let's take it easy !!!
 

I am confused! You guys are going hardcore on the poor guy!!! Were else can you find Airsoft stuff at your local shop right around the corner??? Come on guys give him a break!!! It is a tough business to be in? Lots of legal, custom and laws around the sport! You try getting AEG's imported and give top notch service!!! :)

I went there and spoke to him directly. He was very nice, relaxed and worth talking to. I order some things not too long ago, and he has kept me up to date on the status of my order. I haven't gotten a tracking # yet, but I expect to some time this weekend. It's nice to have a real shop not too far from home. And if there is ever a problem, I can go see him, which is convenient as heck. I'll update when my order is delivered.

I ordered an ARES G36c from them on june 9th, and while I haven't received it yet (despite being told it'd take 2 weeks - I guess I can't put the blame on them for the gun being stuck at the border on top of the Canada Post situation and besides, he did warn me about it), I'm fairly satisfied with the way things have been handled. They didn't give me any update after the 2 weeks were up, but they answered within 1 hour on the two occasions where I emailed them about it, and for the past few days have been updating me on what's going on.

Martin was quite nice when I went to his shop to place the order and seemed very honest as far as giving advice goes. Admittedly, I am not too surprised he might have an attitude with some customers, as, despite being nice with me and my friend, he did strike me as a fairly blunt person.

I do look forward to doing some more business with them in the future. Hopefully I can get my hands on my G36c soon enough though

I just ordered from Airsoft QC 4 days ago (Friday). I ordered a KWA MP7 GBB, a can of Green Gaz and a Silencer for the MP7. Before ordering, i sent an email to him to know if he has these items in stock. He told me i would have the MP7 and the can of green gaz on thursday, and the silencer about 7-10 days. Then after, i send him and email to know if there was a difference between standard free shipping and expedited shipping (which cost 10$). No answer. So i decided to choose the expedited option, and it cost me 10$ supp. Today, i sent him another email to know why my order status was ''Being Processed'' for about 4 days long. He called me now about 10 minutes ago, telling me that he send me 3 or 4 email to tell me i was going to have my gun an green gaz on thursday, now maybe on friday because of the bad weather, and my silencer 7-10 days. He told me that i was very annoying with my email, and asked me if i wanted to be reimbursed. All this with a bad attitude. I told him after that i just wanted to know if there was a difference between expedited and standard shipping because i paid for faster shipping, and he said that there was not really a difference. After i said i was just wondering why it was so long to precess my order, expecting the status of my order would be updated to ''shipped''. But it's now 4 days ago and it's not shipped yet.

Personally, i didnt liked his attitude and his way to tell things. No, i'm not that little boy who is offended, but in term of professional service, and customer service .. he don't have the right attitude with us. I see on this thread i'm not the first who experienced that kind of situation with him. He offer good product at a resonable price, but his personnal service is completely poor.

****EDIT****

30 minutes after he called me, he cancelled my order and reimbursed me by paypal. He cancelled my order without asking me !! So i called him to know why, and he told me i has been bad, he told me i was going to buy from another shop because he wont accept any futur order from me. And then he closed the phone before i was able to tell a single word.

I never saw that from a store owner of my entire life !! Now im forced to find my mp7 and the silencer from another shop. But the freaking silencer is out of stock everywhere in Canadian shop

Well, that's a lot of emails... You could have just called... Once... Did you pay by cc or paypal?? Paypal takes longer to process... It is 4 days... But then again, i can understand your frustrations... Hope it works out!!

Oh!! And please dont consider Caspian testimony, he is not banned cause we just did not like him...

Nevertheless, I concur with his findings.
I have no further desire to deal with Martin directly, either.
However, Kevin in the South Shore store is alright.

Yeah, agreed: Caspian may be a total little fucktard, but airsoftQc is definitely on the "To Be Avoided" list.

Why is that? Because of the attitude, or bad business practices?

I bought my first airsoft pistol there. WE 5.1 Dragon. Service was nice and he told me how to to take care of it. My friend ordered a GBB MP5 from H&K i think and when we went to go pick it up i was going to buy a king arms speed loader for my pistol and he gave it to me for free. This was back in June 10th

They cut their phone line because quote ''they got tired of getting asked too many stupid questions'' so there you go, impossible to call their montreal store.

I learned this from someone I work with that switched from paintball to airsoft recently, he got really bad service there. The guy did'nt feel like answering his questions. He was so stoked by the guy's attitude that he went to another store.

He ended up at Airsoft Lanaudière and had a lot better service and bought an AEG with 10 magazines.

So there you go, you lost one right there Airsoft QC. You should really revise your store policies in mtl.

I know a new player now because I heard him bitching about it in the break room :D

They should revise being in business. Period. I fired employees for less. And I experienced first hand the cold shoulder treatment at the St-Hubert store.

Coming from someone who did not know what he was talking about, I took my business elsewhere.

Both. I'd say 70% Attitude and 30% Bad business practices, but I definitely recall some complaints/horror stories.

Went there to check out the store when I first started airsoft.
He seemed very annoyed answering my questions and when I asked if he have any pistols that does not have that clear receiver.

He answer was "why? Do you plan to rob a bank with it?" At first I took it like a joke but then realized that he wasn't. He says I won't sell full metal guns to people I don't know and since I don't know you I won't do business with you.

I though it was just me but I'm
Glad that others are complaining also with his stink attitude.

I'm somewhat devided on that. Remember this is a base salary job. Unless you are talking to the owner, the employee does'nt have to be all knowing.

It's as if I was working in the sports departement at canadian tire and getting asked what is the best way to catch trout.

Dude, he just sells them. It's your job to do your research before you buy. Having acess to internet makes this a no brainer and in fact, you are a blundering idiot if you dont read reviews about what you intend to buy these days since we have phones with internet now.

I've seen my share of a-holes while working in the public. People expect expert renovation advise from an 18 year old working at canadian tire.

There is no 2 day course all expenses payed for them :rolleyes:

/agree Metal, but there is a way to say that you dont know.

1. Sorry sir, im not sure about the good answer to give to you, may be you can search on .... internet site to get the right info.

2. Stop bothering me with your stupid question that i dont even care to know the answer.

Just a question of customer service

I had also the same trouble with him. I try to support local store but I saw better service customer...Way better!
When at some point they clearly tell you to buy your product elsewhere... Woaw!:smack:

Yeah, he's also not to speed about the laws. He doesn't want to deal with ASC people because ASC uses illegal (all black) guns. Not sure if he's clued in since. But he was trying to slag the ASC group about that when talking to the Action 500 management.




I'm pretty sure AirsoftQc is just Martin Vaillancourt by his lonesome.

Please Metal,

I think i know my stuff well enough not to need advice in an airsoft store

Me : your website lists m90 springs in stock, i'd like one please.

Him (the owner or manager, not an employee) : why do want such a wimpy spring ?

Me, willing to answer even though it's none of his business : for cqb

Him : i would not use that, you'll damage your aeg. And we dont stock them anyway. Come back when you really know what you want.

Then turned back to talk to his posse of fucktards teenagers hanging in the store, all smirking at me.
i did not even bothered to reply, contrary to my usual behaviour. Fucktards do not deserve me wasting time and energy.

This is what he told me. He wont have any money from me.

Self-control level expert! Just wow...

We should get a large group together and go visit him during the holidays, pretend we all work in the same office and want to have an "office war" and ask him every possible annoying noob question ever, until he cries.

im in for this!

Two infos on my side:

1/ A while ago i read on their forum that if your fps is over 350fps, you can reduce it by using heavier bbs.... WIN (no comment...)

2/ With my team we heard once some good feedbacks about one of their game...but we heard that they were using lasers...so we gently ask why, because we all know that it's dangerous and forbidden on all fields (and not only in Canada)...
The answer: "i sell them, so why i will forbidden them? And no, i have read on internet that it's not dangerous". WIN (no comment...). We sent him real papers from various medical sources proving that it's dangerous, especially if you are exposed by using a magnifier... NO answer.

What the next step? Ho! you sell aluminium bbs so you cannot forbidden them on the field? :D


There's no stuff in stock except the few things that are in store...and there's a lot of of very good canadian shops WITH real stock. So just go where you can have your stock in time and sell by a responsable seller.

DO you have any over 600 fps sniper ?

@ Aegiss

You misread me, I'm not judging you and your airsoft knowledge :rolleyes:

I'm not talking about his attitude either, he's clearly got some issues to sort out, it has been pointed out already.

I'm saying that you should'nt expect expert advise from employes at base salary.

It's a great + when they have it but not all buisensses go that extra mile to educate their people to give better service.

Like I said, Airsoft Lanaudière gave really good service to my ''noob'' and both had the same chance.

This said, I dont think sinking down to their level will help anything. I'd just leave him do his thing and let people learn the truth for themsleves and talk about it, it's already started anyway, word will spread regardless of what we say or do here.

Like Napoleon said : Never interrupt your enemy when he is making a mistake.

I went into Airsoft QC to order a metal body for my AEG well over a year ago. The prices were very competitive and the fact it was the closest walk in store I know of was a big plus.

I did not feel the most welcoming atmosphere though, it may be because I showed up 15 min before closing (long drive/ lots of traffic) or that I went there with my retarded friends who cannot read "do not touch" and started fondling the wall of guns.

When I returned to pickup my item I asked to see a spring svd on the wall. He handed it to me reluctantly and told me you can look but don't mess with it, I took the mag out and he gave me an upset look and took it back :(

other than it feeling like an art gallery instead of a store I have nothing negative to say, and I would do business with them again if need be

Customer Service is the base of all business.

Everybody is in sales. Even the office clerk - picking up the phone welcoming a possible client with a warm and helpfull attitude.

or - in their case...... with a bad attitude. I bet 90 % of the negative threads would not be even current if they had a customer oriented and helpfull attitude. And would not deal and interact with the basis of his existence - his customers - like they currently do.

Three of my guys had bad experiences - two got even kicked out because the were witnessing something they did in their righteous feel for the sport not agree with and told him.....

one of them tried to buy a 1911- he was not even allowed to take it in the hand..

So he bought in Quebec City at a shop with great stock and well defined and polite customer service.

4 guys out of 4 guys from our group who went there had bad experiences.

And you know them all - except for Aegiis that old Pitbull are them guys all sweethearts. Besides they would not understand my austrian mumbling anyways...

I refuse therefor to even set foot in it - because of the disappointment and anger they caused to my boys.

Sorry lads but AirsoftQC = fail.

too bad, cause Montreal would need a good store and not again another shop with questionable practices...and bad attitude on top of it.

sadness strikes the Boss`es heart...

This problem isn't new; back in 2005 he was getting bad feedbacks from the community as well, and by the looks of it things never changed.

Fortunately, he's got kiddies / non-ASC members to sell to; otherwise he would have been out of buisness for a while now.

Is that the place that used to be a hobby shop with Warhammer tables and what have you?

Yup. Different owner for the store.

So I thought because I wandered there once to buy a Warmachine book and the guy was friendly. Isn't there like a Crosman sign in the window of this store? My, my.

And for the game...isent Qc they make the game...is a guy name vincent, seller for Qc...nice guy and very good games...clement too but dont work for qc...is a team member of wolfpack i think

You should go to Taktik Airsoft, Yan know a whole lot about airsoft and services are much better AND about the prices, they are as competitive as US pricing! Trust me I personally witness a single customer asking and receiving answers for close to 3 HOURS!!! Hat off to Yan =)

"kiddies"? hihihi sound about right, I've seen them hang in the store acting like they are in a special force or something... so childish I bet none of them would pass the min requirement for the army... ok I'm being mean, I'm sorry ^_^'

But seriously, I've been there once and this is 2 years ago before I join Taktik contractor team, I asked to try on his AK midcap mag to see if it fit with mine, " NON, tu l'met dans ton gun pis il scratch mon mag coment j'vais le revent?" In my head I'm like ok... if its "scratch" on the first try then its because of bad quality? Because none of my mags scratches before 10 uses min. metal or plastic?

Another player (name withheld) I meet at the Mill last summer, he told me AirsoftQC is really bad with customer service, his story was as simple as he wanted to see a large speed loader behind the counter and the reply he got was " NO! if you don't buy I won't waste my time taking it off the wall"..... ??????

You're missing the point.

Come on Metal!! You know how it is... When people bash on someone, there is always someone that uses that as an opportunity to promote their own store/field/team... Are you really surprised??? :rolleyes:

Guys give your money to retailers who actually care about the community and have an interest in the improvement of players and the community in general, not retailers who have horrible business practices and sell garbage and try to pass it off as quality.

+1

Hi guys,

I've read all the comments on Airsoft QC and I not quite sure I want to buy from them, but i got a problem.

I want to buy the new KWA Kriss Vector and I only found Revolution Airsoft and Airsoft Qc who got one. But revolution is having a hard time to get enought mechandise for all the demands (i've contacted them personally and they told me even in U.S. they have this kind of problem).

Airsoft QC told me they should have one in around 2 weeks (if it true) but he said its gonna be in MTL.

So my question is, should I try to cooperate with this Martin or its a complete waste of time (im an old paintball player and i've already had a dealer who was a complete jerk before, so im use to it). Plus, is there other shop that i didnt see that sell that beauty?

Thank you for the help
P.S: Sry for bad english, my main is french.

They most likely both have the same suppliers. If RA's supplier is backordered, I'm betting that ASQC's supplier also is.

If they had it in stock, I'd say go buy it. But if he doesn't... You'll probably end up waiting longer.

The difference between Airsoft QC and Revolution is that with Revolution , if you preorder you are 100% to get it while with AQC you have a 50-50% depending on the mood of the guy that day....

Asq ont des gros troubles de douane ces temps ci selon ce que j ai compris. J ai acheté un mp7 la bas la semaine passée et c était le prix le plus bas que j ai trouvé au Canada. Martin as été très correct réponse rapide a mes emails etc

Mais y ma dit qui avait du rembourser des clients que leur réplique est prise aux douanes....

Personnaly the customer service is really bad,
He asked me a while ago to leave is store ! like ""sacre ton camps !!""

He talk to is customer like if we have 5 years old and we dont understand anything.

he is really ( dunno the name in english) condescendant with is customer.

Well I think i'll just go and see the shop in person next time I go to MTL to check "un surplus militaire". Have to go soon to buy some new pistol mags anyway.

Thanks for the help!!

Ne t'excuses pas au contraire, surtout qu on parle d un magasin au Quebec.
Prochaine fois je serai heureux de parler en Français.

Pour le reste je te fait un PM.

I been to this place a year or 2 ago. When Selling AEG was a new thing to them. I have to say I was far from impress at the time. Everything on the wall was AEG from his friend and you could not touch them unless you commit to buy. He had nothing in stock and his website at the time was a copy paste of every item of ICS catalog. Of course nothing was instock.

The worst part for me was the advice he was giving to his customer. A lot of superstitions and unfounded advices that you can pick from 5min of internet on the subject of airsoft. Ex: running a lipo 7.4 lipo in a stock gun would make it exploded or catch fire. When I confronted him telling him that I use a Lipo in my m249 he said it was ok because they were build more sturdy. What the hell I use Lipo with all my AEG and I never had any fire or explosion hazard.

But this was a long time ago maybe things have change.

My advise would be. If you know what you want and they have it in stock for the price you want, go for it. If your a new player and are looking for advice for a first buy, this may not be the best place for you.

Does this place ship to other provinces reasonably well? If so, is there anything a British Columbian should worry about when making a purchase on their site?

I'm asking because:
1. I'm unable to understand French portion of the site or the their Facebook page.
2. They somehow managed to get one of the latest Echo 1 pieces that are even limited in states.

Any help would be wonderful.

Did you miss absolutely every post on this thread that said this shop is a pile of steaming shit and should be avoided at all cost?

Not to mention most of what they have listed is NOT in stock.

Well, I did not think I would have to do this, but I went and tried AirsoftQC for myself.

This was the St-Hubert store, I was told that the owner now runs the Montreal store/field.

I went in to buy a trishot spring shotgun. The price was decent (110$ for an all black/metal barrel).

However, the service could not be worst. The guy that worked there appears to have some knowledge of airsoft, but it's not the case. Apparently propane adapters is illegal (and he sells green gaz cans, because this is the only legal propellant). GBBRs also explode if you don't take them appart to lube everything after every game, that is why they don't stock any.

They have a decent inventory, moslty G&G and ICS guns. Some china bolt actions too. The prices are very inflated (think pre-2010). The owner apparently leave his guns there to display. I must say that the BETA Cheytac is really nice, and HEAVY!


Now the first visit was OK. Except maybe that they setup a makeshift range in the store, and shoot with no protection. The shotgun that was on display was loaded when we arrived...

I found a few hours after that I found that the gun I bought was defective. The button to open the loading door/eject the shell was jammed solid. You needed two hands or a pair of pliers to move it.

Today I did go back to the store to get a simple replacement. I did not ask for a refund at all. That is TWO DAYS after the sale, and I had the receipt.
The person there (same as before) started to argue that it was working fine, after trying to open the door at least 10 times. It was because I did not had long nails that I could not operate the latch properly.
He then started about the fact that there is no warranty on any airsoft (partially true). When I asked him where that was marked, he searched for the note on the receipt (there is none). Then looked through the manual to tell me that there is no warranty. He then found out that there is a 60-days warranty (yes, even in Canada). And pointed out that it states NOT TO RETURN PRODUCT TO THE MERCHANT.

I had to threaten him with calling the "Protection du consommateur" (better business bureau), and that he was obligated by law to accept a return or refund in the 7 next days. I also asked for the business number and taxes number (since they where not on the receipt, that is also bad).

Only then he agreed to call his boss, stating that it probably won't change anything and I would have to send the gun for repair.

Surprisingly, his boss did not even ask any questions, and told him to swap it for an other one.

Now, from the moment I entered the place (the second time), the employee made me feel (or tried) like a moron that can't press a button. I will probably visit the Montreal store to meet the owner, because he sounds like a nice guy. Might want to reconsider his employee choice though.

The two stores are independently owned and operated.

That was not what was said to me, or what is written on the receipt...

Well that is great, might just go there see how it is.

+1

I bought my first airsoft gun there. Already knew what I wanted... he let me fiddle with the gun... waited after me for about 20min to ?$%$ try to remember my paypal login info... and gave me free stuff afterward (!).

But later on I had issues with the gun and it seemed that he took my questions about it as accusations. I don't think he's a bad guy... but maybe a little bit too short on temper...idk

Has anyone recently order from them? If so, is the online service still have some decent customer quality or just bad still.

The official consensus is still Avoid At All Cost.

Order at your own risk.

Glad to see that a lot of players who were pissed at Airsoft qc are now getting in their games at the center and seem to get along finally.

I've known the store since the very beggining and there is no evil that lies there, just a few misunderstandings and a little too much ego on all sides.

Testosterone and guns is not always a good mix :)

My friend and I both ordered Echo1 PRI Delta 9" and we had no problem, that being said we ordered nothing else. We always ordered our accessories and other goods from airsoftgi when they have their flat-rate shipping sales.

When we ordered we knew exactly what we wanted and did everything quick and clean.

After reading this, I don't feel the need to order from airsoft QC anymore lol.

The store (namely owner Martin Vaillancourt) hasn't changed it's attitude in the slightest and I still regularly hear complaints from people who receive horrible treatment there (getting outright mocked, getting bad service, bad information, etc).

However the community is capable of making a distinction between the FIELD and the STORE. No one has any complaints about the field and we're happy to support it; but I know a lot of those same people will NOT be dealing with the store.

While I agree that some customers may sometimes feel (way too much) entitled because they bought something from you, when you own a business, you have to have good or better customer service. You cannot afford an ego, or attitude with the customers. Becuase, they decide where to shop and spend their money. And the market, even the still-a-bit-underground-that-is-airsoft, is opening up like never before.

Just adding my five cents to this.
Went and bought a few things there. Namely a pistol from the st-hubert store, another at the montreal one and a sniper with a couple bits of gear at the montreal one.
At first, the st-hubert store seemed pretty desolate, due to them getting robbed. The guy seemed okay, and after another visit later (to chrono a gun and buy a m90 spring) he still seemed okay, altough the service was not really there. nothing horrendous, but nothing good either.

I went to the montreal store three or four times (with some friends looking to start).
The first time (where i bought my pistol and sniper) i was met with pretty good customer service, namely not from martin but some other clerk working there. I was stoked (it felt friendlier than the st-hubert store) but it wasn't to last. The next times i went there, i had to deal with this martin guy and it was downright cold.
He wasn't as horrendous as described in the thread (at least not yet) but it was pretty bad customer service. We're all pretty scared to see how far it might devolve so we're deciding to skip it from now on. We discovered the lanaudiere place, seems pretty good altough slightly less accessible.

I've also recently seen how high his prices were compared to some other canadian e-tailers (and that's factoring in shipping and taxes). Ah well, a lesson hard-learned i guess. At least the center looks nice (and close).

@Mantakree: I've heard from people who were chastised and even kicked out by Martin for asking too many questions; I've heard from people in his "entourage" how he mocks customers after they leave; refusing service/refunds/exchanges for defect/broken items, and the list goes on.

The guy at Airsoft Lanaudiere is a lot friendlier and a member of this community.

Also check out Prefair in Beloeil, they have a large selection of gear and an ever increasing selection of guns and accessories. And the guy there (Julien, callsign Flash on here) is a veteran airsofter who knows what he's talking about.

Does anyone know why airsoft qc is shutting down?

Alors c'est officiel, Airsoft Québec met fin Ã* ses opérations,

Comme les anglais disent, ''....IT WAS QUITE A RIDE....''

- Passage Ã* J.E. en 2012 Ã* cause d'un grand-père qui avait
acheter des fusils Airsoft Ã* ces petits fils de 11 ans.
http://www.tvanouvelles.ca/2012/10/04/armes-ou-jouets

- Un vidéo Youtube avec près de 200,000 visionnements.
https://www.youtube.com/results?search_query=airsoft+qc

- Saisi de fusils ''Jouets'' par Douanes Canada

- Banni trois fois par Facebook.

Merci pour ces belles années.

-------------------------------------------------------------------------------------

That was their official Facebook post that signaled they were closing... They say that they went on JE, which is an TV show that exposes sketchy stores or companies, and since there was an interview with an old man that bought airsoft for his young grandsons, it made quite the news... Then they say that there was a YouTube video of some sort (probably the said show), and on top of that a lot of their guns were seized at customs, which is a real pain for smaller stores,as well as the fact that they have been banned from Facebook three times...

Kinda sucks that they closed, I enjoyed going there to buy me gear, was the only store close to where I lived. Although in the recent years their two stores closed, as well as their indoor field. Kinda seem like it was only a matter of time.